Frequently Asked Questions

Frequently Asked Questions2023-09-21T15:21:20-05:00

Find the answers to frequently asked questions about our online currency exchange service.

How long before I receive my payment?2023-09-11T15:19:14-05:00

Our goal is for you to receive payment within a week of delivery of your package to our warehouse. It generally takes us a day or two to process packages. After we are finished processing your package you will receive an email with confirmation. Paypal, Venmo, Cashapp, and Zelle usually arrive instantly. Checks generally take 3-4 days to arrive by mail.

How much will I be paid for my banknotes and coins?2023-09-15T12:28:55-05:00

Check our rates here

Do you charge any commissions?2023-09-11T15:19:22-05:00

No. Unlike, most places, we do not charge any commissions. Our profits are built into our rates. While we do not charge any fees Paypal does charge for you to receive your payment. All transactions with us are considered business transations so the resulting payment through Paypal will be reflected as such. There is no fee for us to mail you a check.

Is there a minimum amount I can send in?2023-09-11T15:20:26-05:00

There is no minimum amount that we will accept. We will process all transactions no matter how small they are. For payments of $2.00 or less we require that you receive your payment via Paypal, Venmo, Cashapp, or Zelle.

Is it safe to ship banknotes, coins, stamps, and gift cards to you?2023-09-15T12:27:32-05:00

It is absolutely safe to mail your items to us. We recommend that you get a tracking number to go with any shipment you send us.

WARNING: Do not send coins in a plain white paper envelope-the envelope will tear and the coins will be lost. If sending coins and bankotes that weigh over a pound we strongly recommend using a flat rate box from the USPS. If it fits, it ships, for one flat rate regardless of the weight(up to 70 pounds).

Am I required to sort the banknotes and coins before I ship?2023-09-11T15:21:39-05:00

You do not have to sort anything before sending it to is. We reserve the right to charge a 5% sorting fee on a case by case basis for unsorted coins. This includes any coins that were packaged poorly and bust open within the package mixing all the coins, so please package carefully.

What can I do if I do not have a printer?2023-09-11T15:22:04-05:00

Don’t worry if you do not have a printer. You can still use our service. Go through they same process as you would if you did have a printer. Once you electronically submit your packing list you will be given a reference number. Write this reference down and include it in the package with your banknotes, coins, stamps and gift cards. If for some reason you cannot figure out the packing slip, then you can just write by hand on a piece of paper all of your information and send it with your package and we will take care of the rest.

Will I receive a receipt for my shipment?2023-09-11T15:24:26-05:00

Yes. After we finish processing your package we will send you a receipt to the email address you provided. It will contain a detailed list of the breakdown of your package and the payout per item.

Do you refund postage?2023-09-11T15:25:03-05:00

Unfortunately, we do not refund postage.

Can I buy foreign currency from you?2023-09-13T10:24:00-05:00

Yes! Please visit our sister site at

What if I accidentally list my items incorrectly?2023-09-11T15:27:01-05:00

No worries. We will fix any mistakes you make.

What forms of payment do you use?2023-09-11T15:27:25-05:00

Currently, we only make payment via checks, Paypal, Venmo, Cashapp, or Zelle. If you are a large corporate client or charity we can arrange for a bank wire transfer. You will be charged our outgoing wire fee. Please keep in mind that when receiving payment via Paypal, they charge you a fee to receive your money.

Are there any hidden fees?2023-09-11T15:28:17-05:00

Absolutely not.

Do you only buy euros?2023-09-13T10:24:47-05:00

No! We support over 135 currencies in our main website

Rates and Shipping

Check out rates and recommendations before packing your order and avoid any inconveniences.

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